CalPERS Sacramento Regional Office - Sacramento, California

Harry Potter

Came here to complete my retirement package as I was having problems completing it online , very high class building treated with much respect by staff and security staff they are all very helpful and courteous. The counselor that assisted me was awesome very patient and helpful. He helped me complete my application very fast . In 20 minutes I was out the door with retirement letter in hand ..awesome people ! Thank you

Shawn P Mullins

Absolutely TERRIBLE people to deal with. I manage my mom's affairs and although I previously jumped through their internal POA hoops and was on record (nevermind we have existing POA documents), they somehow not only no longer recognize me but they also refused to help get this situation sorted out. Agent wouldn't even transfer me to a supervisor to look into it all. It should be illegal for institutions to not honor POAs that have been legally executed. It's hard enough dealing with loved one's affairs but for stuff like this to be allowed is ridiculous.

Wheel Gunner

CalPERS is horrible. They terminated my retirement family medical coverage with Kaiser. I have 19 phone calls with CalPERS to fix this. I have to call back Monday because their computers are down. That will be my 20th phone call in 2 months. This medical coverage costs me $2100 / month CalPERS deducts from my retirement check.

Clifton Rainey

Survivor benefits has been a nightmare!

I submitted my application almost 3 months ago. They told me it would take 60 days. I called back on the 63rd day, application hadn’t even been touched by anyone.

You can’t speak to the anyone who is processing your application, they send a message & you have to wait 5 business days for a response.

They claimed they called twice but couldn’t leave a message. I have an Apple iPhone, we ALL know we can look at our voicemails in text form, I mean duuuuhhhh, when you catch people lying.

They never reached out to me via mail after “claims” they couldn’t get through on my phone.

I have buried my parents & want to be done with all of this, but I have to wait on who before I can close these chapters & move on with my life?

CALPERS

L

So excited to give CALPERS the stars deserved. Before you walk in the door, security greets you with the best service. Employees are very pleasant and helpful. CalPERS made my retirement process smooth like an R&B song. Thank you for tuning into my needs and have a great life.

Priscilla Madrid

It is always a pleasure to deal with staff at CALPERS. They are so helpful and answer all my questions. Every single time I have had to call I have always spoken to someone who takes time to deal with me in a pleasant manner. They are very helpful and I never feel like they are rushing me although I’m sure they are very busy. In this day and age where customer service seems to be a lost art CALPERS staff excel.

Ron Roberts

I called PERs to find out about turning 65 and what I needed to do with my health benefits. The lady on the phone was very friendly and helpful. She put my in touch with Chris who was also very friendly. He answered all my questions and set me up to start the process. He also set things up to send me the necessary paperwork to get things done. Thanks Chris.

Peter Rivas

They don't care , not helpful can not fix the little problem I have with Dental Premier Access enrollment , were are the Supervisor for CalPERS why dose it take 2 1/2 to fix a little issue and as of today they still tell me to be Patient they are trying to workout the issues while my Dental bills pile up. I would like to talk to a board member with CalPERS maybe he or she could help but there's no number for that person for me to call. I had to give them 1-star rating because it wouldn't let me post my message without it.